Customer Service Demands

Although the economy is struggling and everyone has their wallets tightly clenched, a survey released just yesterday reveals that customers are continuing to demand higher levels of customer service.  These responses collected by Harris interactive should send an alarm to any company cutting customer service representatives to cut overhead.  That strategy just might shoot you in the foot.  Customers want support now more than ever. 

Statistics from the survey:

• 58 percent of U.S. consumers said that in a down economy, they will always or often pay more for a better customer experience.

   

• When recommending a company, outstanding customer service is more important (58 percent) than low prices (44 percent) and top quality products/services (43 percent).

Are you receiving the support you deserve?